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Conversations with retailers and their suppliers that shine a light on the most positive aspects of retail. Get tips about competing in brick and mortar retail, resources for retail sales training, retail-specific marketing advice, ways to make your retail operations run more smoothly, and much more. New episodes release every week!
Episodes
![Alex Shuford on How to Manage Expectations When it Comes to Customer Service [Episode 314]](https://pbcdn1.podbean.com/imglogo/ep-logo/pbblog6154212/TMSGAR314_Square_300x300.jpg){kind=logo}
Friday Jan 03, 2020
Friday Jan 03, 2020
This episode is devoted to managing customer service expectations. Learn how to succeed with customers and create a last business on this episode of Tell Me Something Good About Retail.
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Key Links
- Alex Shuford LinkedIn
- RHF Investments
- Field Agent: https://www.fieldagent.net/
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Customers Teach Us Lessons
You just have to watch for the moments.
Don’t React in Anger
Choosing to be compassionate towards an angry customer can deflect a bad situation.
Put Yourself in the Consumer’s Shoes
Consumers spend time and money on products and services.
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More details at:
https://www.retaildoc.com/podcast/314alex-shuford-on-how-to-manage-expectations-when-it-comes-to-customer-service
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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.
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