Tell Me Something Good About Retail

Martin Lindstrom On Why Legacy Brands Are Toast [Episode 221]

Bob Phibbs interviews Martin Lindstrom, a Time Magazine Influential 100 Honoree. His books include Buyology - Truth and Lies About Why We Buy, Brandwashed - Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy and his most recent: Small Data: The Tiny Clues that Uncover Huge Trends. He is the resource for hundreds of brands around the world trying to make their brands memorable. 

Luke Kingsnorth, CEO of Charles Tyrwhitt, On Building A Global Brand [Episode 220]

Bob Phibbs interviews Luke Kingsnorth, CEO of UK retailer Charles Tyrwhitt on building a family business into a global omnichannel retailer. 

Al Gerrie, CEO of Zig Zag, On Retail's Dirty Secret: Returns [Episode 219]

Bob Phibbs interviews Al Gerrie, Founder and CEO of ZigZag Global on the challenges of retail returns across the globe, how they vary by country and what his company is doing to make it easier for both consumer and retailer. 

Barrie Brown, CEO of Sleep Store, Says Cleanliness Pays Off [Episode 218]

On this retail podcast Bob Phibbs interviewed Barrie Brown, CEO Sleep Store about his progress up the ranks to running multiple locations and eventually landing in his own single store selling luxury mattresses from $5,000 to $100,000 in Silicon Valley. 

Mark Fletcher, Owner of NewsXpress AU. On Finding Out That Sarcasm Can Sell [Episode 217]

Bob Phibbs interviewed Mark Fletcher CEO NewsXpress AU on how understanding their Millennial customers led to selling gifts to people who want to make fun of their friends, on franchising and the goal of finding the fun in selling your products in a store.

Mark Kilens, VP of Content and Community at Drift, On The Conversations You Have With Customers [Episode 216]

Bob Phibbs interviewed Mark Kilens, VP of Content and Community at Drift. Mark talked about his early days working at a college bookstore, how to connect future customers to you in realtime, and how to have more conversations through your website. 

Nitin Mantani, CEO of PredictSpring, Says It's About Transparency And Convenience [Episode 215]

Bob Phibbs interviewed Nitin Mantani, CEO PredictSpring while attending ShopTalk19. Nitin talked about his early days at Google Shopping, how Amazon has mastered commodity commerce, and online customer fatigue. 

Tammi Ketterman of Ketterman's Jewelers Says Customer Triggers Spark Sales [Episode 213]

Bob Phibbs interviewed Tammi Ketterman from Ketterman's Jewelers in Leesburg, Virginia. Tammi talked about the importance of sense triggers, events that produce sales and customer loyalty which in her case includes 326 rum cakes.

Chris Bossola, CEO of Need Supply, On The New Luxury Millennial Customer [Episode 214]

Bob Phibbs interviewed Chris Bossola with Need Supply while attending ShopTalk19. Chris talked about the new Millennial luxury customer he serves, their buying habits and starting up a new retail business.

Roy Erez, CEO of Loop Commerce, On Uncoupling Gifting From Shipping [Episode 212]

Bob Phibbs interviewed Roy Erez, CEO Loop Commerce while attending ShopTalk19. We discussed his experience selling personal computers back in the day and disrupting how commerce thinks about shopping for someone else.